Privacy Policy
Privacy Policy
Privacy Policy
Flex Media Co ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, engage with our services, or communicate with us.
Flex Media Co ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, engage with our services, or communicate with us.
1. Information We Collect
1. Information We Collect
We may collect the following types of information:
Personal Details: Name, email address, phone number, business name, and position when you submit forms or contact us.
Business Information: Brand guidelines, social media handles, content references, assets, and other materials provided for creative work.
Payment Information: Billing details (processed securely via third-party services like Stripe or PayPal).
Usage Data: IP address, browser type, device info, and site usage (via cookies, Google Analytics, or similar tools).
Communication Data: Records of emails, messages, or calls related to projects, support, or feedback.
We may collect the following types of information:
Personal Details: Name, email address, phone number, business name, and position when you submit forms or contact us.
Business Information: Brand guidelines, social media handles, content references, assets, and other materials provided for creative work.
Payment Information: Billing details (processed securely via third-party services like Stripe or PayPal).
Usage Data: IP address, browser type, device info, and site usage (via cookies, Google Analytics, or similar tools).
Communication Data: Records of emails, messages, or calls related to projects, support, or feedback.
2. How We Use Your Information
2. How We Use Your Information
Your data may be used to:
Deliver creative services and fulfill client projects
Communicate with you about your account, projects, updates, and billing
Schedule meetings and consultations
Send relevant marketing material (if opted in)
Improve our services and website performance
Comply with legal and tax obligations
Your data may be used to:
Deliver creative services and fulfill client projects
Communicate with you about your account, projects, updates, and billing
Schedule meetings and consultations
Send relevant marketing material (if opted in)
Improve our services and website performance
Comply with legal and tax obligations
3. Client Content & Confidentiality
3. Client Content & Confidentiality
We treat all client content, brand assets, strategy, and internal information with the utmost confidentiality. Your media files, project briefs, branding materials, and other shared assets are stored securely and never disclosed or reused without your permission.
We treat all client content, brand assets, strategy, and internal information with the utmost confidentiality. Your media files, project briefs, branding materials, and other shared assets are stored securely and never disclosed or reused without your permission.
4. Use of AI Tools
4. Use of AI Tools
We may use AI-assisted tools to enhance design, writing, scheduling, or video editing services. These tools do not store or share your data beyond the scope of project execution. Any use of AI is strictly for internal productivity and will never compromise your brand’s privacy or intellectual property.
We may use AI-assisted tools to enhance design, writing, scheduling, or video editing services. These tools do not store or share your data beyond the scope of project execution. Any use of AI is strictly for internal productivity and will never compromise your brand’s privacy or intellectual property.
5. Subcontractors & Creative Partners
5. Subcontractors & Creative Partners
In some cases, we may engage trusted subcontractors or freelance creatives to assist with projects. All third-party contributors are bound by confidentiality and non-disclosure agreements, and only receive access to information necessary for their part of the project.
In some cases, we may engage trusted subcontractors or freelance creatives to assist with projects. All third-party contributors are bound by confidentiality and non-disclosure agreements, and only receive access to information necessary for their part of the project.
6. Cookies & Tracking Technologies
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse site traffic, and optimize performance. You can control cookie settings through your browser preferences.
We use cookies and similar technologies to enhance your experience, analyse site traffic, and optimize performance. You can control cookie settings through your browser preferences.
7. Data Security
7. Data Security
We take data security seriously and implement industry-standard measures including:
Secure cloud storage
Two-factor authentication (2FA) for sensitive platforms
Access limitations based on project scope
Despite our efforts, no system can be 100% secure — but we do everything reasonably possible to protect your data.
We take data security seriously and implement industry-standard measures including:
Secure cloud storage
Two-factor authentication (2FA) for sensitive platforms
Access limitations based on project scope
Despite our efforts, no system can be 100% secure — but we do everything reasonably possible to protect your data.
8. Your Rights
8. Your Rights
You have the right to:
Request access to your data
Request corrections or deletion of your data
Withdraw consent for marketing communications at any time
You have the right to:
Request access to your data
Request corrections or deletion of your data
Withdraw consent for marketing communications at any time
To exercise your rights, contact us at:
Contact@flexmediaco.com.au
To exercise your rights, contact us at:
Contact@flexmediaco.com.au
9. Third-Party Links
9. Third-Party Links
Our website or content may link to third-party platforms (e.g., Instagram, YouTube). We are not responsible for their privacy practices or content.
Our website or content may link to third-party platforms (e.g., Instagram, YouTube). We are not responsible for their privacy practices or content.
10. Policy Updates
10. Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted here with a revised effective date.
This Privacy Policy may be updated from time to time. Any changes will be posted here with a revised effective date.
11. Contact Us
11. Contact Us
For questions, concerns, or data-related requests, reach out to:
Contact@flexmediaco.com.au
Based in Sydney, NSW
For questions, concerns, or data-related requests, reach out to:
Contact@flexmediaco.com.au
Based in Sydney, NSW
Unlock Seamless Creative Support for Your Brand
Whether you need full-time creative firepower or just someone to knock out a quick project, we’re ready when you are.
Creative support, without the overhead.
© 2025 Flex Media Co
Have an enquiry? Leave us a message — our team will respond promptly
Unlock Seamless Creative Support for Your Brand
Whether you need full-time creative firepower or just someone to knock out a quick project, we’re ready when you are.
Creative support, without the overhead.
© 2025 Flex Media Co
Have an enquiry? Leave us a message — our team will respond promptly
Unlock Seamless Creative Support for Your Brand
Whether you need full-time creative firepower or just someone to knock out a quick project, we’re ready when you are.
Creative support, without
the overhead.
© 2025 Flex Media Co
Have an enquiry? Leave us a message — our team will respond promptly